What's New

Client360 is our self-service portal. We think you’re going to love these updates. Feel free to explore this page to learn more about the changes.

New features with this release

The following changes went into effect on 24-July-2025.

• New IP address requirement. Client360 requires a new IP address effective August 28, 2025 if your organization uses DNS entries on your firewall. The IP address is 176.100.189.213. Please refer to the whitelisting page and KB0251253 for more details.

• Add your Fiserv Relationship Team members as watchers on an inquiry (pilot phase for select clients). You can now add members of your Fiserv Relationship Team to your inquiry's watchlist. This lets Client360 notify your Relationship Team whenever an action occurs on an inquiry, leading to quicker action if you need them. Previously, you could not add your Fiserv Relationship Team members as inquiry watchers, and you would need to contact them separately.

• Banner message updates displayed on landing page. Whenever there is an important update that could potentially impact Client360, Fiserv displays the related information as a banner message. The message is visible at the top of your landing page and stays there until you close it or the message is past validity. This enhancement ensures that you hear about anything impacting Client360 as soon as possible. Previously, you would need to contact Fiserv or view client communications for these updates.

• Notifications option renamed in Portal Information settings. When you edit your Portal Information settings, or those of a contact if you are an administrator, you will see (Service Interruptions and Publications) next to the Notifications option. This is in response to confusion about whether this option refers to email notifications. Previously, the option only said Notifications, which generated questions about whether this referred to email notifications from Client360.