Work with Attachments

Attach a file to an inquiry

  1. Select the Attachments tab from the Inquiry Details pane.

  2. Select Add Attachments.

  3. Browse for your file.
  4. Select Upload.

As of May 2025, InquiryPoint does not support uploading CONFIG file types. If you are trying to upload an unsupported file type, please compress the file into a zip format and then upload it.

By default, files upload as internal-only. You can change the audience for an attachment by updating the visibility status.

Update the audience for an attachment

  1. Select Change Visibility for the attachment you want to update.

    Attachment tab of an inquiry with an orange box around the Check Visibility option.

  2. Select Internal or Client.

  3. Select Continue.