Client360 training

Client360 Service Portal Training

Client360 Service Portal Training sessions are interactive sessions where you can learn how to engage with Fiserv using the Client360 service management platform - from setting up your profile, to accessing self-service opportunities, to working with inquiries.

Select any of the links below to register for an upcoming Client360 Service Portal Training session!

 

Client360 Power Hour Sessions

Client360 Power Hour sessions are general overview sessions that teach new and experienced Client360 users how to perform basic tasks within the tool. Each session focuses on a particular topic, either related to general Client360 use or the inquiry life cycle.

Power Hour Video Library

Topic	Session Date	Video Link
Client360 Admin Power Hour: Master the New UI Updates Explore enhancements to the Client360 Quick Access Menu and learn about new recently implemented features and design of the Admin Portal.	March 2026	View Client360 Inquiry Life Cycle Power Hour Video
Client360 Inquiry Life Cycle Deep dive into the full lifecycle of an inquiry, from initiation to resolution, using Client360. Understand best practices and tips to streamline your workflow.	November 2025	View Client360 Inquiry Life Cycle Power Hour Video
Client360 Knowledge & Self‑Service Essentials Learn how to navigate and leverage Client360’s knowledge base and self‑service capabilities. This session helps you quickly find answers, resolve inquiries independently, and increase confidence in using available resources.	October 2025	View Client360 Knowledge and Self-Service Essentials Video
Client360 Admin Portal Essentials Gain a focused, hands‑on introduction to the Client360 Admin Portal. Designated administrators will learn how to manage organizational contacts, configure user privileges, and maintain accurate access controls.	August 2025	View Client360 Admin Portal Essentials Power Hour Video
Client360 Knowledge & Self‑Service Essentials Learn how to navigate and leverage Client360’s knowledge base and self‑service capabilities. This session helps you quickly find answers, resolve inquiries independently, and increase confidence in using available resources.	June 2025	View Client360 Knowledge and Self-Service Essentials Video
Client360 Inquiry Resolution Get guidance on navigating the inquiry resolution process within Client360. This session walks you through resolution best practices and key tools to help you close inquiries accurately and efficiently.	May 2025	View Client360 Inquiry Resolution Power Hour Video