Client360 Training

Upcoming Training Registration Links

Client360 Service Portal Training

Client360 Service Portal Training sessions are interactive sessions where you can learn how to engage with Fiserv using the Client360 service management platform - from setting up your profile, to accessing self-service opportunities, to working with inquiries.

The video below is a recording of a previous Client360 Service Portal training session.

 

Select any of the links below to register for an upcoming Client360 Service Portal Training session!

Wednesday, January 28, 2026: 2:00 PM - 3:15 PM ET

Wednesday, February 4, 2026: 10:00 AM - 11:15 AM ET

Wednesday, February 25, 2026: 2:00 PM - 3:15 PM ET

Wednesday, March 4, 2026: 10:00 AM - 11:15 AM ET

 

 

 

Client360 Power Hour Sessions

Client360 Power Hour sessions are general overview sessions that teach new and experienced Client360 users how to perform basic tasks within the tool. Each session focuses on a particular topic, either related to general Client360 use or the inquiry life cycle.

Client360 Power Hour: Inquiry Lifecycle

Deep dive into the full lifecycle of an inquiry, from initiation to resolution, using Client360. Understand best practices and tips to streamline your workflow.

 

Client360 Power Hour: Knowledge & Self-Service Essentials

Learn how to navigate and leverage Client360’s knowledge base and self-service tools to resolve inquiries efficiently and confidently.

Select one or more of the following links to view Power Hour videos at your convenience!

Deep dive into the full lifecycle of an inquiry, from initiation to resolution, using Client360. Understand best practices and tips to streamline your workflow.

View the following pre-recorded webinar to learn about opening, managing, and closing inquiries.

 

Learn how to navigate and leverage Client360’s knowledge base and self-service tools to resolve inquiries efficiently and confidently.

View the following pre-recorded webinar to learn how to navigate Client360 as it relates to knowledge resources and self-service.

 

We held Client360 Admin Power Hour sessions for designated Client360 administrators. These sessions taught administrators the basics of managing contacts within their organization and setting privileges for those contacts.

View the following pre-recorded webinar to learn about the basic features of the Client360 Admin portal.

 

 

We recently held Client360 Knowledge & Self-Service Essentials Power Hour sessions. We designed these sessions to help users navigate searching for answers using our Knowledge Base.

View the following pre-recorded webinar to learn about self-service within Client360.

 

We held Client360 Inquiry Resolution Power Hour Sessions to help users navigate the inquiry resolution process.

View the following pre-recorded webinar to learn about inquiry resolution within Client360.

 

We held Client360 Inquiry Life Cycle Power Hour Sessions to help users navigate through each stage of an inquiry.

View the following pre-recorded webinar to learn about the inquiry life cycle within Client360.

To download the PowerPoint slideshow that we used to create the video, select the following link: Client360 Inquiry Life Cycle Power Hour

 

We held Client360 Knowledge Power Hour sessions to give users a general overview of how to work with Client360.

View the following pre-recorded webinar to learn about the basic features of Client360.

To download the PowerPoint slideshow that we used to create the video, select the following link: Client360 Knowledge Power Hour