Client360 Training

Client360 Service Portal Training Sessions

Client360 Service Portal Training sessions are interactive sessions where you can learn how to engage with Fiserv using the Client360 service management platform - from setting up your profile, to accessing self-service opportunities, to working with inquiries.

The video below is a recording of a previous Client360 Service Portal training session.

Select any of the links below to register for an upcoming Client360 Service Portal Training session!

Wednesday, July 30, 2025: 10:00 AM - 11:15 AM EST

Wednesday, August 6, 2025: 2:00 PM - 3:15 PM EST

Wednesday, August 27, 2025: 10:00 AM - 11:15 AM EST

Wednesday, September 3, 2025: 2:00 PM - 3:15 PM EST

Wednesday, October 1, 2025: 10:00 AM - 11:15 AM EST

Wednesday, October 8, 2025: 2:00 PM - 3:15 PM EST

Wednesday, October 29, 2025: 10:00 AM - 11:15 AM EST

Wednesday, November 5, 2025: 2:00 PM - 3:15 PM EST

Wednesday, November 19, 2025: 10:00 AM - 11:15 AM EST

 

Please tune in to the training video below to learn about the exciting new features we have added and how to perform everyday functions in the new UI.

Client360 Power Hour Sessions

Client360 Power Hour sessions are general overview sessions that teach new and experienced Client360 users how to perform basic tasks within the tool. Each session focuses on a particular topic, either related to general Client360 use or the inquiry life cycle.

Select one or more of the following links to view Power Hour videos at your convenience!

We recently held Client360 Knowledge & Self-Service Essentials Power Hour sessions. We designed these sessions to help users navigate searching for answers using our Knowledge Base.

View the following pre-recorded webinar to learn about self-service within Client360.

 

 

We held Client360 Inquiry Resolution Power Hour Sessions to help users navigate the inquiry resolution process.

View the following pre-recorded webinar to learn about inquiry resolution within Client360.

 

 

We held Client360 Inquiry Life Cycle Power Hour Sessions to help users navigate through each stage of an inquiry.

View the following pre-recorded webinar to learn about the inquiry life cycle within Client360.

To download the PowerPoint slideshow that we used to create the video, select the following link: Client360 Inquiry Life Cycle Power Hour

 

 

We held Client360 Knowledge Power Hour sessions to give users a general overview of how to work with Client360.

View the following pre-recorded webinar to learn about the basic features of Client360.

To download the PowerPoint slideshow that we used to create the video, select the following link: Client360 Knowledge Power Hour

 

 

We held Client360 Admin Power Hour sessions for designated Client360 administrators. These sessions taught administrators the basics of managing contacts within their organization and setting privileges for those contacts.

View the following pre-recorded webinar to learn about the basic features of the Client360 Admin portal.

To download the PowerPoint slideshow that we used to create the video, select the following link: Client360 Admin Power Hour

 

 

View the following pre-recorded webinar to learn about the basic features of the new Client360 UI.

To download the PowerPoint slideshow that we used to create the video, select the following link: Client360 Power Hour - New UI