Get started with Client360 mobile
Institutions that are whitelisted cannot access mobile capabilities. If such institutions need to enable this functionality, they should work with their Account Manager and/or Relationship Manager.
Client360 provides intuitive navigation through a simplified user interface and artificial intelligence (AI) boosted search features. With each inquiry, Client360 gets smarter and moves you, and the service associate supporting you, more quickly to resolution. Solution-specific service menus will provide a clearer path to creating an inquiry to reduce the number of times you need to clarify your request.
The procedure to log in to Client360 on your mobile device is the same as the procedure for the desktop version.
Client360 Desktop vs. Mobile
The table below provides a breakdown of features that are available in Client360 desktop and mobile
| Feature | Desktop | Mobile |
| Knowledge Base | Access the Knowledge Base through federated search at the top of any page. | Access the Knowledge Base through federated search at the top of the home page. |
| Service Interruptions | Access from home page or quick access menu. | Access from home page or quick access menu. |
| Featured | Access from home page or quick access menu. | Available |
| Inquiry Dashboard | View directly on home page or select the Inquiries tab at the top of any page. You can open a new inquiry from either of these places. | View directly on home page or select Inquiries from the quick access menu at the upper-right corner of any page. You can open a new inquiry from either of these places. |
| Multi-Client Functionality | Switch between clients from the top of any page. | Switch between clients from the top of any page. |
| Client360 Help | Select the link at the top of any page to access. | Not available directly within application. You can only access the help pages by navigating to the URL in a browser. |
| Admin Portal | Available for any users who have admin privileges. Select your initials in the upper-right corner of any page and then select Admin to access the admin portal. | Not available |
| Profile Settings | Select your initials in the upper-right corner of any page and then select Profile to update your settings. | Not available |
| Log In | Navigate to the login page in your browser and complete the login procedures. | Navigate to the login page in your browser and complete the login procedures. |
| Log Out | Select your initials in the upper-right corner of any page and then select Log Out. | Select Log Out from the quick access menu in the upper-right corner of any page. |
| Client Information | Access from the quick access menu. | Access from the quick access menu |
| Publications | Access from home page or quick access menu. | Access from home page or quick access menu. |
| Invoices | Access from quick access menu if you are an SAP client. | Not available |
| Product Information | Access from quick access menu. | Access from quick access menu. |
| Reports | Access from quick access menu. | Not available |
| Admin List | Access from quick access menu. | Not available |
| M-Cycle Refresh | Access from quick access menu. | Not available |
| Favorite Articles | Access from quick access menu. | Not available |
Your next steps
Whitelist sites, domain names, and email addresses
Complete the first-time log in procedures
Create a shortcut to your home screen
Supported browsers
- All web browsers compatible with Android and iOS