Log In to Client360 For the First Time

  1. Navigate to Client360.

    If you did not receive an invitation email from your client contact administrator, contact your IT department and verify that they have whitelisted Client360.EMEA@fiserv.com.

  2. Based on the information you receive in your email, perform one of the following procedures.

    1. In the browser window that appears, enter your email address and select Send verification code.

      You will receive a verification code from DoNotReply@transactionverify.com. The code is valid for five minutes. If you do not receive a code, select Send new code. If you still do not receive a code, contact your IT department and verify that they have whitelisted DoNotReply@transactionverify.com.

    2. Enter the verification code from the email and select Verify.

    3. Establish a new password.

    1. In the browser window that appears, enter your email address and temporary password.

    2. Select Log in.

    3. Log out of Client360.

    4. On the Client360 log in screen, select Change Password?.

    You will receive an email with instructions on how to reset your password.

    Your password must be 9-16 characters and contain at least three of the following:

    • Lowercase character(s)

    • Uppercase character(s)

    • numerical digit(s), i.e. 0-9

    • Special character(s), i.e. @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ “ ( )

    Your password cannot contain more than two identical characters in a row.

    Client360 requires that you change your password every 60 days.

  3. Log in.

  4. Select your preferred multifactor authentication method.

    You can update your multifactor authentication information when you Update Your Profile.

By default, you will not receive client communications or have the ability to create inquiries for any product. You must update your product preferences to indicate those products for which you would like to receive updates and create inquiries.

After you log in to Client360, you cannot go more than 15 minutes without any activity. If you do, your session automatically times out, and you will need to log in again. If you are in a different tab within your browser, a triangle appears on your Client360 tab when your session is about to time out.

What To Do if You Have Trouble Signing In

Perform the following steps if you have trouble signing on to Client360.

  1. Select Trouble Signing On?.

  2. Enter your username in the Username field.

  3. Select Send Request.

  4. You will receive a security code at the email address you used to create your account. Enter that security code and select Validate.

    The email will come from noreply@fibiz.fiserv.com.

  5. Enter your chosen new password in the New Password field.

  6. Re-enter your new password in the Confirm New Password field.

  7. Select Reset.

  8. Select Continue in the Account Recovery window. This takes you back to the original sign-in page, where you can sign in with your new password.